The following is a summary of the six most important skills that you must have in your RTO tool belt. A complete understanding of them will assist you to become the best you can possibly be.
Communication: How you say it. We need to say it well. We must all understand that the communication process is made up of 7% what you say and 93% of how you say it. The actual message is 7% what you say (verbal) and 93% in how you say it, (non-verbal) by your tonality and you body language known as your physiology. What you are thinking, what you are saying and what you are doing must be consistent.
Negotiation: Win – Win is the key. All negotiations must be mutually beneficial to all parties involved.
Networking: Who is in your inner circle? You must build your network of Rent to Own professional that are dealing with the same problems and situations you are and learn from their experiences.
Self Management: We all require balance in our lives. Balance between our personal lives and our professional lives. This takes discipline and constant effort on our part to accomplish.
Relationships: Has to be the glue that holds everything else together. The relationship we have with our family, our friends, our customers, our peers, our subordinates and our Supervisors must be based on trust and mutual respect. It also must be developed with care by choice and not by chance.
Knowledge: Live by the philosophy of C.A.N.I… Do something every day to become better. “If you are not going to be better tomorrow than you are today, what use do you have for tomorrow?”
Read the books and articles to improve your skills or to acquire a new one. “All Leaders are readers.”
The question is not how much the book costs. The real question is how much it will cost you if you don’t buy it, read it and apply what you have learned.